At Hyperice Central, we’re committed to delivering premium fitness equipment to your doorstep with transparent shipping options and a hassle-free return process. Please review our policies below to ensure a smooth experience with your fitness equipment purchases.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Cost: $12.95 USD (applied to all orders)
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind the quality of our premium fitness equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most products.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging and tags must be intact
  • The item must not be part of our non-returnable products (listed below)

Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Bench Pads and Accessories (due to personal contact)
  • Balance Balls (hygiene reasons)
  • Belts (personal protective equipment)
  • Any items that show signs of use or are not in resalable condition

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request.
  2. Provide the following information (you may use our template below):
    • Your order number
    • The item(s) you wish to return or exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  3. Wait for approval – Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  4. Package your return – Securely pack the item(s) in the original packaging with all accessories and documentation.
  5. Ship your return – Include the RAN clearly on the package and ship to our Baltimore facility using a trackable method. You are responsible for return shipping costs unless the return is due to our error.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Hyperice Central Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Brief explanation]
  • Preferred Resolution: [Refund to original payment method/Exchange for (specify product)]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email notification when the refund has been processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
  • If the exchange item is of higher value, you will need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

Return Shipping Address

All returns should be sent to:

Hyperice Central Returns
246 Hickory Heights Drive
Baltimore, US 21202

For any questions about our shipping or returns policy, please contact our Baltimore-based support team at [email protected] Monday-Friday, 9AM-5PM EST.