Welcome to Hyperice Central’s FAQ section. We’ve compiled answers to the most common questions about our premium fitness equipment, shipping policies, and customer service. Whether you’re a fitness professional or building your home gym, you’ll find helpful information below.

Product Questions

What types of fitness equipment does Hyperice Central specialize in?
We specialize in professional-grade strength and conditioning equipment including adjustable benches, dumbbells, barbells, power racks, plyo boxes, and functional training tools. Our catalog covers everything from bodyweight training accessories to commercial gym equipment.
Are your products suitable for commercial gyms?
Absolutely! Many of our products like belt squat machines, bench press racks, and commercial-grade barbells are specifically designed for high-traffic gym environments. We supply equipment to CrossFit boxes, MMA studios, and fitness facilities worldwide.
How do I choose between different types of adjustable dumbbells?
Our fitness specialists can help you select the perfect adjustable dumbbells based on your training needs, space constraints, and budget. Contact us at [email protected] for personalized recommendations.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days delivery with tracking
– Free Shipping (orders over $50 via EMS): 15-25 days delivery
How long does order processing take?
All orders are processed within 1-2 business days from our Baltimore warehouse. You’ll receive tracking information as soon as your shipment is dispatched.
Do you ship internationally?
Yes! We ship worldwide except for select Asian and remote regions. International customers should be aware that customs fees may apply depending on local regulations.
Can I expedite my shipping?
Currently, we don’t offer expedited shipping options. Our standard shipping provides the fastest reliable delivery for most locations.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of receipt. Items must be in original condition with all packaging. Please contact our team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive the returned item. The time for the refund to appear in your account depends on your financial institution.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.

Customer Support

How can I contact customer service?
Our fitness equipment specialists are available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our Baltimore-based team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Can I visit your physical location?
Our warehouse at 246 Hickory Heights Drive, Baltimore, US 21202 is not open to the public, but we welcome appointments for commercial buyers. Please email us to schedule a visit.

Didn’t find the answer you need? Our fitness equipment specialists are ready to help at [email protected]. We’re committed to helping you build your ideal training space with premium equipment and exceptional service.